Terms of Service

1. Acceptance of Terms

By accessing or using the VendTrack platform ("Service"), operated by VendTrack Pty Ltd (ABN placeholder) ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

These Terms apply to all users of the Service, including operators, administrators, and any other persons who access or use the platform. By creating an account or using any part of the Service, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

2. Description of Service

VendTrack is a software-as-a-service (SaaS) platform designed for vending machine operators in Australia and New Zealand. The Service provides:

• Revenue tracking and financial reporting across vending machines
• Inventory and stock management
• Machine health monitoring and ROI analysis
• Integration with payment terminals including Circumtec, Nayax, and Cantaloupe
• AI-powered receipt import and product data extraction
• Restocking workflow optimisation
• Multi-site and multi-machine management dashboards

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your use of the Service.

3. Account Registration and Security

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access or security breach
• Ensuring that your account information remains current and accurate

We use industry-standard authentication and encryption practices, including Supabase authentication with row-level security. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

4. Subscription Plans and Billing

VendTrack offers the following subscription tiers. All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable:

Subscriptions are billed monthly in advance. You may upgrade or downgrade your plan at any time; changes take effect at the start of the next billing cycle. If you cancel a paid subscription, you will retain access to paid features until the end of the current billing period.

We reserve the right to change our pricing with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5. Free Tier Limitations

The Free plan is provided at no cost and is limited to one (1) vending machine. Free tier accounts may experience:

• Reduced access to advanced features and integrations
• Lower priority for customer support
• No service-level guarantees regarding uptime or availability
• Potential feature restrictions that may be introduced over time

We reserve the right to modify or discontinue the Free plan at any time. Users on the Free plan will be given reasonable notice before any changes that materially affect their access.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to other users' accounts or data
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated scripts or bots to access the Service in a manner that exceeds reasonable use
• Resell, sublicense, or redistribute access to the Service without our prior written consent
• Submit false, misleading, or fraudulent data into the platform

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including suspension or termination of accounts and reporting to law enforcement authorities.

7. Intellectual Property

The Service, including its original content, features, functionality, design, source code, trademarks, and branding, is and remains the exclusive property of VendTrack Pty Ltd and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws of Australia and international jurisdictions.

Your use of the Service does not grant you any ownership interest in the Service or its content. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes, subject to these Terms.

8. Data Ownership

You retain full ownership of all data you submit, upload, or generate through the Service ("Your Data"), including but not limited to transaction records, inventory data, machine configurations, revenue figures, and receipt images.

By using the Service, you grant us a limited licence to process, store, and display Your Data solely for the purpose of providing and improving the Service. We will not sell, share, or disclose Your Data to third parties except as necessary to provide the Service, comply with legal obligations, or as described in our Privacy Policy.

You may export or request deletion of Your Data at any time. Upon termination of your account, we will retain Your Data for a reasonable period (not exceeding 90 days) to allow for export, after which it will be permanently deleted from our systems.

9. Third-Party Integrations

The Service integrates with third-party payment terminal providers, including Circumtec, Nayax, and Cantaloupe. It also uses AI-powered processing via Anthropic's Claude for receipt parsing and data extraction.

When you enable third-party integrations, you acknowledge that:

• Your use of third-party services is subject to those providers' own terms and conditions
• API credentials for payment terminal integrations are stored using AES-256-GCM encryption
• Receipt images submitted for AI parsing may be processed by Anthropic's API to extract product and pricing data
• We are not responsible for the availability, accuracy, or conduct of third-party services
• Integration availability may vary; Nayax and Cantaloupe integrations are currently in development

10. Service Availability and Uptime

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.

For paid subscription plans, we aim to provide commercially reasonable uptime. However, no formal service-level agreement (SLA) is offered for any plan, including paid tiers. Free tier accounts receive no uptime guarantees whatsoever.

We will make reasonable efforts to provide advance notice of scheduled maintenance that may affect Service availability.

11. Limitation of Liability

To the maximum extent permitted by law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and the New Zealand Consumer Guarantees Act 1993:

• The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from your use of or inability to use the Service.
• Our total aggregate liability for any claims arising under or in connection with these Terms shall not exceed the amount you have paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993 that cannot be excluded, restricted, or modified by agreement.

12. Indemnification

You agree to indemnify, defend, and hold harmless VendTrack Pty Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service or any breach of these Terms
• Your violation of any applicable law or regulation
• Any data or content you submit to the Service
• Your use of third-party integrations through the Service

13. Termination

You may terminate your account at any time by contacting us or using the account deletion feature within the Service. Upon termination:

• Your right to access and use the Service will cease immediately
• Any outstanding fees remain payable
• We will retain Your Data for up to 90 days to allow for export, then permanently delete it

We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms, engaged in fraudulent or illegal activity, or if required by law. We will provide reasonable notice where practicable.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia for any disputes arising under or in connection with these Terms.

If you are accessing the Service from New Zealand, nothing in these Terms limits any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection legislation.

15. Dispute Resolution

In the event of a dispute arising out of or in connection with these Terms, the parties agree to first attempt to resolve the dispute through good-faith negotiation. Either party may initiate this process by sending written notice to the other party describing the dispute in reasonable detail.

If the dispute is not resolved within thirty (30) days of such notice, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) in Melbourne, Victoria, in accordance with the ADC's mediation guidelines.

If mediation does not resolve the dispute within a further thirty (30) days, either party may commence legal proceedings in accordance with the governing law clause above.

16. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on this page and updating the "Last updated" date above. For significant changes, we may also notify you via email or through an in-app notification.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: